High speed Internet
How to provide enterprise business users the ability to check internet availability for multiple business locations. Redesign existing flow to reduce the number of steps and provide modern look and feel.
Client Sponsor, Lead Project Manager, Technical Service Manager, Product Owner, Product Analyst Technical Functional Architects
Discovery phases (how did you go about solving the problem)
Understand the business requirements through kick off, purpose and vision process. Analyze the existing design and collect user feedback.
Perform research about the users, and alternate methods they prefer to use and why.
Scape the story, generalize the concept, prepare customer journey map and create lo-fi wires on a whiteboard, sketches.
Refine the concepts into multiple user tasks, iterate multiple times, create a prototype.
Perform usability testing, and create higher fidelity wires.
Prepare redlines for developers and initiate development lifecycle.